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Shipping Policy

We use air freight carriers to ensure prompt and cost-effective delivery of your order. If you require other arrangements, inform us when placing your order. We ship extra cellular matrix and plated cells at room temperature, frozen vials and cDNA on dry ice. All dry- ice orders are subjected to a dry- ice fee. The fee will fluctuate depending on the carrier we utilize. All invoices will be charged a handling fee and all Media, 1x PBS, Trypsin and Freezing Media products will be charged a cold pack/gel pack fee. Some Celprogen products may present flammable, corrosive, acute and chronic, toxic, reactive, or other hazards and may require special handling for safe delivery.  If you prefer using a different carrier under your account, please inform us in order for us to make arrangements.

Despite our diligent efforts, a small number of items in our website may be incorrectly priced. Rest assured that we will verify all prices as part of our shipping procedures and we will provide you with correct pricing in your order confirmations. We apologize in advance for any inconvenience. Thank you. Celprogen reserves all rights to correct any errors in the online system prior to shipping and billing. If you suspect an error in pricing, please contact our customer service representative, customerservice@celprogen.com